Cancellation Policy

1. Overview

This Cancellation Policy explains how you can cancel a News Brain subscription, what happens to access after cancellation, when refunds may apply, and how billing disputes are handled.

It applies to paid plans and related add-ons purchased from Brahm Byte Technologies. Please read it together with our Terms & Conditions and Privacy Policy.

2. Subscriptions

News Brain is offered on a subscription basis (for example monthly or annual plans, depending on what is shown at checkout or in your dashboard). Pricing, included features, and renewal terms are those displayed for your selected plan at the time of purchase.

Promotional credits, if any, follow the terms stated when the promotion was offered.

3. How to cancel

You can cancel a paid plan from your account billing or subscription settings in the dashboard (preferred), or by emailing support from the registered account email. Cancellation requests should clearly identify your organization or portal name (and an invoice reference if available). We will confirm cancellation by email once processed.

Support contact: care@brahmbyte.com

• Prefer self-service cancellation in dashboard billing settings when available
• Or email care@brahmbyte.com with organization/portal name and cancellation request

4. When cancellation takes effect

Unless a specific plan states otherwise, cancellation stops future automatic renewals. You generally retain access to paid features until the end of the current billing period that has already been paid for. Immediate termination of access may apply if required for security, fraud prevention, or legal compliance.

5. Refund eligibility

Subscription fees are generally non-refundable once a billing period has started, except where required by applicable law or expressly stated at the time of purchase.

We may approve a refund or account credit in limited situations after verification:

• Duplicate or accidental charges for the same plan period
• Clear billing errors attributable to us
• Service outages caused solely by us that materially prevent use of core paid features for an extended continuous period (prorated credit at our discretion)
• Where a written offer or checkout term expressly promised a refund window and you cancel within that window

6. Refund windows and timelines

Unless a specific offer states a longer or shorter period, refund requests should be raised promptly after the disputed charge appears — ideally within 7 days of the charge date — so we can investigate while payment records are fresh.

Approved refunds are processed through the original payment method where possible. Timelines depend on the payment provider and your bank or wallet, and usually take 5–10 business days after we approve the refund. We will notify you when a refund has been initiated.

7. Non-refundable items

The following are generally not eligible for cash refunds:

• Fees for a billing period already started where the Service was available for use
• Partial months or unused feature capacity within an active paid period
• One-time setup, custom development, professional services, or domain-related fees (unless expressly stated otherwise in writing)
• Charges resulting from failure to cancel before renewal after reasonable notice of upcoming renewal in the product or invoice flow
• Accounts suspended for Acceptable Use or Terms violations

8. Downgrades and plan changes

Downgrading to a lower plan usually takes effect at the next renewal unless we specify otherwise. Feature limits of the new plan apply after the change.

Unused time on a higher plan is not always convertible to a cash refund. Where practical, we may apply unused value as account credit toward a future invoice.

9. Data after cancellation

After your subscription ends, we may retain portal data for a limited recovery window and then delete or anonymize it according to our retention practices described in the Privacy Policy.

We strongly recommend exporting important articles, media, and configuration before cancellation completes. Recovery after deletion may not be possible.

10. Chargebacks and payment disputes

Please contact us before initiating a chargeback or payment dispute with your bank or card issuer. Many billing issues can be resolved faster through support.

Filing a chargeback without first contacting us may delay resolution. Unresolved or abusive chargebacks may result in suspension or termination of the account and may affect eligibility for future service.

11. Contact

For cancellation or refund requests, contact Brahm Byte Technologies at care@brahmbyte.com. Include your registered email, organization or portal name, and a brief description of the issue.

Product: News Brain · Company: Brahm Byte Technologies · Location: Bengaluru, Karnataka, India

12. Policy updates

We may revise this Cancellation Policy from time to time. The “Last updated” date on this page reflects the latest version. Material changes apply to future billing periods and cancellations after the update date.